Helen MacNeil Dental Care processes personal identifiable information that relates to patients and is therefore required by law to comply with the General Data Protection Regulations (GDPR), which protect your privacy and ensure that your personal information is processed fairly and lawfully. Our Data Protection Officer is Justin MacNeil who can be contacted on firstname.lastname@example.org
Our Commitment to Patients
Helen MacNeil Dental Care is committed to ensuring that it complies with General Data Protection Requirements (GDPR) and applies ethical principles to all aspects of its work to protect the interests of patients and maintain the confidentiality and security of any personal information held in any form by the practice.
Why Does the Practice Hold Personal Information About Me?
We keep information about you to:
How does the Practice Collect Personal Information?
We collect personal information either directly from you or are provided with it by third parties, such as other dental or medical providers. It is important that the personal information we hold about you is accurate and current. Please keep us informed of any changes to your personal information.
What Personal Information is Kept?
Personal information includes facts (e.g. treatment you have had) and opinions (e.g. any concerns you or your dentist might have about your dental health). To provide the best possible care for you, accurate and comprehensive personal information is required.
The following records are kept and updated regularly personal information and contact details, including your name, title, gender, address and date of birth;
How is My Personal Information Processed?
To provide you with appropriate care, we process your personal data for the following purposes:
Sharing Relevant Information
To provide you with appropriate care, we might need to share your personal data with:
In these cases, only the minimum information required will be shared. Rarely, the law requires us to pass on information to prevent serious crime or injury. Where possible, we will inform you of requests to share personal information.
Storage and Retention of Personal Information
We keep patient records for adult patients for a minimum of 11 years and for child patients for either 11 years or until the child is 25 years of age, whichever is longer.
We will not keep records for longer than necessary and after they are no longer required, records will shredded or deleted.
Personal information is stored on a secure password-protected practice computer system and a manual filing system; only authorised practice staff have access to these systems. Secure backups of computer data are made regularly.
Your Right to Access Personal Information
You have the right, under GDPR, to request a copy of the information held on you by our Practice. If you would like to make a request, please ask at reception or send your request in writing to Helen MacNeil Dental Care at 64 High Street, Bonnyrigg, EH19 2AB.
We do not charge a fee for this information, unless we deem the request to be excessive and repetitive, and we will respond to your request within one month of its receipt. If we refuse your request, we will tell you reasons for this. You have the right to appeal to the Information Commissioner’s Office in this situation (see below for contact details).
You have the right to request correction of your information where there is an inaccuracy, request that we erase your information, object to the processing of your information or ask for the processing to be restricted. You also have the right to request the transfer of your personal information to another party, such as another dental practice. If you have concerns about the way we handle your personal information, you have the right to complain to the Information Commissioner’s Office (see below for contact details).
If you have a query or would like more information, please contact our receptionist on 0131 663 9271 or write to Sheryl Grandison (our lead in-practice person for Data Protection) at:
64 High Street, Bonnyrigg, EH19 2AB.